MonChic Baking Box FAQ'S

What is MonChic Baking box?

MonChic baking box is a subscription company that wants to help our customers expand their knowledge of baking. We offer our subscribers new recipes each month, with all the dry ingredients already pre- weighed and packaged inside as well as some handy extras to make your baking experience a dream, there will be a MonChic Bonus product inside each box.

Would I need to purchase anything else?

MonChic Baking Box supplies you with all the dry ingredients you'll need for that month - all you will need to do is to add the fresh ones! These usually are eggs, butter, fresh fruit, milk, cream, cheese ect. We'll send you an email before your box has even arrived to tell you all he fresh ingredients that you'll need.

Keep an eye out for these emails in your inbox or they may go in your junk so be wary of this.

When is the cut off date for ordering and when will my card be charged?

Welcome on board! Orders that are made by the 7th of each month will be delivered around the 15th day of the same month. You will be charged on the day you purchase your first MonChic Box. Thereafter, you will be charged on the 7th of every month. 

Orders that are made after the 7th of the month will be charged on the day of purchase but will be delivered around the 15th of the following month. You will then be charged on the 7th of each month that follows your first delivery. 

When will my Subscription box arrive?

You'll receive all subscription boxes out around the 15th of the month. However deliveries can vary 2-3 working days.

Can I return my subscription box?

Unfortunately we do not accept returns however we are happy to hear any concerns at monchicbox@gmail.com As hard as we do try, it’s not possible to please everyone every month as this is a product discovery platform.

Can I cancel my monthly subscription?

A monthly recurring subscription can be cancelled at any time but the first month cannot be cancelled or refunded. If you wish to cancel after the first month please ensure you do so at least 5 working days before your subscription renews to ensure your card is not charged. 


A 3 - 6 month subscription box can we cancelled during the 3-6 months period but you are tied in until those months are completed. 

We will cancel your subscription, so no future charges are processed.

To cancel please e-mail us at monchicbox@gmail.com

What happens when my subscription ends?

Your subscription will auto renew, giving you either another 3 or 6 months worth of baking boxes depending on which subscription you originally chose.

If you would like your subscription to end, please follow the steps outlined under "Can I cancel my monthly subscription?"

Does the MonChic Baking Boxes contain nuts?

Some of our recipes contain nuts, and our factory handles nuts so we're unable to cater for allergies, or guarantee that the Baking Boxes will be suitable for nut allergy sufferers.

Are the Baking Boxes suitable for Vegan/Gluten or Dairy free?

At this moment in time, they are not suitable for Vegans/Gluten or Dairy intolerances.

What's tins will I be using?

1 x Baking sheet - 36cm, Round tin - 6,8,10 inch, Square tin - 18cm, Loaf tin - 2lb, Muffin tin - 12 hole, Flan/Tart- 25cm (loose base)

Can I purchase One Off previous boxes?

Yes! If there was a box that your especially liked or wanted to try then just click on Previous MonChic Baking Boxes in the menu bar.

How do I update my delivery/ billing address?

You can make changes within your account. Please log into your account to make the change or email our customer service on monchicbox@gmail.com for assistance. Please e-mail us from the e-mail address attached to your account for security purposes.

Can I use a gift card and a voucher code together?

No unfortunately you cant use a gift card or voucher code together, It has to be separate. You cant use 2 voucher codes at the same time ether.